Challenge
The project manager faced three main issues:

1. Technical Emails from China: These were hard to understand due to complex technical details and poor grammar.
2. Outbound Communications to the Technical Team: These needed to be clear and concise, unlike typical lengthy business emails, to ensure quick action and understanding.
3. Dissemination of Information Within the Team: Frequent questions from team members about project specifics, like certifications, consumed much of the project manager's time. These issues took up about three and a half hours each day.

Solution
To tackle these problems, the company introduced three ChangeGPT-powered plugins:

1. Decode: This plugin translated complex emails from the Chinese team into plain English, cutting down the time needed to understand them.
2. Encode: This allowed the project manager to draft or speak rough messages that the plugin would refine into clear, simple emails for the technical team.
3. Internal Knowledge Database Plugin: This automated the collection of all project communications into a searchable database, reducing the need for team members to directly query the project manager.

Results
These tools significantly lightened the project manager's daily workload and reduced the number of direct queries to them. The improvements were equivalent to saving half a year’s worth of work, enabling the company to manage more projects without hiring additional staff.

Conclusion
Using AI-powered tools to streamline communication was key. This strategy not only made daily operations smoother but also expanded the company’s project management capacity without extra hires, showcasing a substantial return on investment in these technologies.